Lua in the News

Lessons From Amazon Prime: Valuing The Product Experience

forbesMichael writes on Forbes about how focusing on a strong product and top-notch client support allows Lua to offer a paid-only product, as long as clients recognize the value they are getting from the service:

Our clients have never pushed back on this, as they know that by requiring investment into the product, we’re also promising quality. In fact, results from our recent customer survey showed that Lua increased accountability and communication for 90% of respondents.  We consider this a marker of success, and our ability to retain clients is far higher than other companies that may offer free enterprise messaging solutions.

Read the full post here.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s