Are you finding it tough to keep up with customers wanting services and responses right away? You’re not alone. In a new Forbes piece, Michael touches on the new level of customer expectation brought about by the instant gratification economy, and what companies can do to exceed these expectations through an internal culture of quick response.
When your employees have access to their teams’ knowledge, information and expertise, they gain the ability to act in synchrony no matter what the physical distance between them is. When they’re equipped to triage with coworkers, look at documents that they know are up to date, and ask the most knowledgeable person their questions in real time, they will not only have a superior amount of information literally in their pockets, but also the situational context necessary to execute a seamless plan of action that leaves your clients amazed at your organization’s efficiency.
Read the full article here.