Enterprise Mobility / IT Best Practices

Discretion Needed: Messaging to the Rescue

Have you ever felt uncomfortable when a message that’s only supposed to be viewed by yourself pops up on your screen with a client or co-worker standing right behind you? Does it sometimes make you squirm to draft an email knowing your coworkers could look over your shoulders? And do you find yourself always looking around first before handling confidential client inquiries on your laptop when you are sitting at a hotel lobby, on a train, or at a client site?

Chances are you need to be constantly in communication at your workplace, when you are traveling for business, and even on your daily commute. However, work communication often is where sensitive information is being discussed, which inevitably leads to concerns over information security. When these concerns deter you from working by pressuring you to find a different spot, to dim your screen, or just to discontinue work while on the go, productivity drops drastically.

Screen Shot 2014-09-23 at 8.54.11 AM

Can’t look over my shoulder to read my communication now, can you?

Photo Credit: Flickr Creative Commons

Better than the desktop or laptop

Fortunately, there’s a better way to communicate securely: your mobile device. Compared with your work desktop or laptop, mobile devices are more portable and have smaller screens, which is easily a better alternative when it comes to privacy concerns. Mobile devices allows tremendous room for privacy because not only the screen exposure is smaller, but also their frames are easily adjustable, which makes it possible to keep conversations out of the sights of others.

Better than the radio

Communicating through messaging trumps talking into radios. Radios are audible. On many occasions they not only disturb a serene ambience you’ve worked hard to create, but also reveal more information than you possibly wish to share. A classic example is police scanners: these are notoriously easy to tap into, and you’ve probably seen many a movie car chase where the bandits were able to get away by tracking police radio activity. What’s the point of having a communication tool especially during critical security operations if you know there is a great chance that your every move and message is being studied?

Industry-specific emphases on discretion

Certain verticals especially call for discretion. Security operations indisputably comes first as security guards and ground personnel need to maintain the top-level secrecy and intelligence. Hospitality, an industry putting significant emphasis on ambience and guest experience, allows little room for audio disruption. Finance and law, the two big industries that constantly involve first-hand, sensitive deal information continuously strive to protect their communications because even the slightest negligence could result in disruptive turbulence on the markets.

And that is why mobile messaging is a critical tool in today’s business communications – it’s fast, private, silent, and because business professionals no longer need to wait for the ready moment to struck to compose a message, it ultimately leads to increased productivity.

Do you have a tale of being frustrated by the lack of privacy your current tools afford you? Shared it with us in the comments, or email blog@getlua.com!

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